Refund Policy – Dsneak

Last Updated: 01/mai/2025

At Dsneak, your satisfaction is our priority. If you're not completely happy with your purchase, we’re here to help. Please review our refund and return policy below.

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1. Returns

You can request a return within 14 days of receiving your order.

To be eligible for a return:

• The item must be unused, unworn, and in its original packaging

• Items must include original tags and accessories (if applicable)

• Sale items or gift cards are non-refundable unless defective

To start a return, please contact us at [your contact email or form] with your order number and reason for the return.

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2. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method within 5–10 business days. Please note that your bank or credit card provider may take additional time to post the refund.

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3. Exchanges

We currently do not offer direct exchanges. If you'd like a different size or color, please return the item for a refund and place a new order.

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4. Damaged or Incorrect Items

If your order arrives damaged or incorrect, please notify us within 3 days of delivery. We’ll take care of it promptly at no extra cost.

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5. Shipping Costs

Return shipping costs are the responsibility of the customer unless the item is defective or we made an error. We recommend using a tracked service, as we’re not responsible for lost returns.

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Need Help?

If you have any questions or concerns, please contact our support team at :sneakstore29@gmail.com or 4074662566. We're here to help.